MyPropertyHub

privacy policy

1. INTRODUCTION

This Privacy Policy outlines the practices of Reids Group LTD, trading as Reids Property (“we,” “us,” or “our”), regarding the collection, use, disclosure and destruction of personal information. We are committed to safeguarding the privacy of our clients and website visitors. This policy applies to all data collected and processed by Reids Group LTD. 

2. Company InFORMAtion

  • Registered Name: Reids Group LTD 
  • Trading Name: Reids Property 
  • Registered Company Number: 15812177 
  • VAT Number: 499187127
  • Registered Address: 167-169 Great Portland Street, 5th Floor, London W1W 5PF. 

3. INFORMATION

WE COLLECT

We may collect and process the following data about you: 

  • Personal Identification Information: Name, address, email address, phone number. 
  • Financial Information: Bank details, credit history, payment information. 
  • Property Details: Information about properties you are buying, selling, or renting. 
  • Communication Data: Records of your communications with us including e-mails and telephone conversation recordings. 
  • Technical Data / Cookies: We respect your privacy and are committed to protecting your personal data. Our website does not use cookies to track or collect any information about your visit. You can browse our site with confidence, knowing that your privacy is safeguarded. 

4. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes: 

  • To provide and manage services related to buying, selling, or renting property. 
  • To communicate with you and respond to your inquiries. 
  • To fulfill our legal and regulatory obligations. 
  • To process transactions and manage payments. 
  • To improve our website, products, and services. 

5. LEGAL BASIS FOR PROCESSING COLLECT

We process your personal data under the following legal bases: 

  • Contractual Necessity: Processing is necessary for the performance of a contract with you. 
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services. 
  • Consent: Where you have provided consent, for example, to receive marketing communications. 
  • Legal Obligation: Compliance with legal and regulatory requirements. 

6. DATA SHARING

We may share your data with third parties under the following circumstances: 

  • With service providers who assist in the delivery of our services (e.g. anti-money laundering identification check providers, payment processors, IT providers). 
  • To be contacted by our recommended mortgage advisors to assist you in obtaining a mortgage or to strengthen your position upon making an offer to purchase. 
  • With regulatory and law enforcement bodies when required by law. 
  • In the event of a business transfer or sale, your data may be transferred to the new owner. 

7. DATA RETENTION AND DESTRUCTION

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected during the business relationship, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, this means we will retain your data for a period of 5 years from the last transaction or interaction with you. 

After this period, your data will be securely destroyed so that it can no longer be associated with you. 

8. YOUR RIGHTS

You have the following rights regarding your personal data: 

  • Access: You have the right to request a copy of the personal data we hold about you. 
  • Correction: You have the right to request that we correct any inaccuracies in your personal data. 
  • Deletion: You have the right to request that we delete your personal data, subject to certain exceptions. 
  • Objection: You have the right to object to the processing of your personal data. 
  • Restriction: You have the right to request that we restrict the processing of your personal data. 
  • Portability: You have the right to request that we transfer your personal data to another service provider. 


To exercise any of these rights, please contact us using the contact details provided below. 

9. SECURITY

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. 

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email. Please review this policy periodically for any updates. 

11. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us at: 

  • Reids Group LTD 
  • Address: 167-169 Great Portland Street, 5th Floor, London W1W 5PF 
  • Email: paul.reid@reidsgroup.co.uk 
  • Phone: 01689 77 88 99 
 
This Privacy Policy was last updated on 29/09/2025. 





Terms & Conditions

Sales, Lettings, Property Management

Terms & Conditions can be provided upon request following an in person market appraisal and discussion around circumstances, market conditions and assessment of property attributes.

Complaints Procedure

We are committed to providing a high-quality service however, we recognise that issues may arise, and in
such instances, you may feel it necessary to make a complaint.
1. To make a formal complaint please send your concerns in writing to Paul Reid (Director) at
info@reidsproperty.co.uk. Paul will acknowledge your complaint, investigate and provide a response within 3
working days.
2. If we are unable to reach a satisfactory resolution, you may escalate your complaint to The Property
Ombudsman, with whom we are a member. The current process involves completing a form on their website,
which can be found here: https://selfserve.tpos.co.uk/.

Referral Fees

In accordance with our drive to provide the best possible service, we may on occasion recommend the services of third party companies to assist with your transaction. If you proceed to use one of these companies following our recommendation, the company will pay us a referral fee as outlined below:

Kingsley Bond Solicitors: £250 + VAT.

Taylor Rose Solicitors: £350 + VAT.

AWS Private Finance: A fee equal to 25% of the procuration fee the mortgage broker receives from the lender. This is the equivalent to £270 + VAT per transaction based on an average of recently completed transactions.